Contact info

  • How can I contact Fasink?

In Norway, our main office locates at: Drammensveien 126, Skøyen, Oslo, Norway and workshop at Olaves Hvervensvei 1B, Prinsdal, Oslo, Norway. Please contact us for appointment in advance if you wanna visiting.

Outside Norway, you can find us at Tulip tower, 15 Hoang Quoc Viet, district 7, Ho Chi Minh city, Vietnam. Or 11B Kenny Close, St Helens Park, 2560 NSW, Sydney, Australia.

We are available online 24/24, 7 days/week.
So don`t hesitate to contact us:
Email: info@fasink.com
Tel: +47 90947933
Fanpage: fasink

Painting / remake

  • Are the paintings hand painted?

Yes, all Fasink pieces are 100% hand painted as real artwork. Neither printing or mechanical reproduction. Our Fasink artists paint by hand every single product.

  • I have a favorite painting. Can you paint it for me on dress?

Yes, we can. Details need to be discussed between the custommer and artists of Fasink. But be noticed that we do NOT copy the painting. Please contact us for more information.

  • Can you paint the Fasink decoration on my own dress?

Yes, we can do it for you. But we need to see your dress first before we corfirm order. Please contact us.

  • Can I order remake if the patterns I like are sold out?

Yes, you can. Be noticed that remake can take 4 weeks. If you have special day, just let us know.

Rent / Re-store

  • Is it possible to rent Zianzo dress?

Yes, some of Zianzo dress is available to rent. We can ship items to your address. 2 vei shipping fee is on custommer. After renting, if you items need to washed at one of our drycleaner. Please contact us for price and more information.

  • What is the rent price?

We usually count 20% detail price for 3 day renting, and 30% for 7 days renting, except shipping and washing fees.

  • What is re-store at Fasink?

On the purpose of environmentfriendly use for Fasink product, we set up a free forum where our customer can give away/ re-sell or exchange the used items to another. 

Shipping/ Delivery

  • How many days for shipping?

It usually takes average 3 days in Norway, 5 days in Scandinavia, 7 days in Europe og resten of the world.

  • What is shipping fees?

Fasink provides FREE SHIPPING in Norway. Contact us for shipping fees outside Norway.

Care instruction

  • Fasink items is hand painted. Is it washable?

One of my most asked questions we get. Each Fasink items will come with its own Care label and or instructions. All Fasink hand painted clothing are painted with the highest quality of paint, which can keep colour after many wash.

And ofcourse for no fading at all and if you plan to pass your hand painted wearable art down to your next child or resell, then we suggest you to HAND WASH it.

First turn the garment inside out and then wash the clothing item, in cold water (max 30 degree) with a mild detergent.

Please don’t use fabric softener as this will eventually eat the paint away over time. Don’t use oxidized agents neither and of cause no bleach.

After you washed your item(s), dry it in the shadow, avoid direct sunshine. Don`t iron directly on the painting.

That it is, quite simple to care for your hand painted items.

Service

  • Which service can I have at Fasink?

If you buy Fasink item on online store, we have pleasure to provide following services:

Free shipping in Norway

2 weeks opening shopping.

  • What about membership?

If you are member of Fasink club (just by filling contact info as email, tel or like fanpage), you can have 10%, free delivery, points on all purchases, offers and discounts and exclusive access to pre-shopping events, private sales and much more.

  • I live in Oslo, can I try the dress before I buy it?

Yes, definitely. You can choose the items you like on online store, contact us. You then can try the items at workshop: Kongensgate 16, Oslo. (ved siden Steen og Strøm) og Bygdøy alle 55, Oslo. Here we can help you to adjust the items if you want.

Price/ Payment

  • What is price based on?

Fasink item is special design, it is not only fashion product but also an artwork. Each item is painted by hand by our professional painters. Meanwhile we try our best to keep the price at affordable level. The price applied here on webside is just online price.  Be prepared that it can be raised a little if you buy Zianzo items in retail shops for extra services and monopoly rights for some designs.

  • What about the wholesale price?

If you buy more than 10 items at the same time, we provide the wholesale price to your purchase. Please contact us for more information.

  • What is Fasink online payment?

We provides with pleasure various payment alternatives for our custommers: KLARNA, PAYPAL, STRIPE, VIPPS or invoice on email so that you can pay with visakort.

Return/ Exchange

  • How can I return my purchase?

Fasink has a 14 days return policy. The return shipping fee will covered on your own. Please place the item(s) in the original shipping box, or any other solid carton box. Complete the return form (sent in epost) and attach it to the products you want to return. Close the box and tape it securely.

Return adress: Fasink workshop Olaves Hvervensvei 1B, 1266 Oslo

If you require assistance in returning or exchanging your item(s), contact us at service@fasink.com

  • Is purchased item exchangeable into a different size?

Yes. exchanges are only processed upon receipt of returned merchandise and are based on stock availability (if not, you can choose backorder). Exchanges will be shipped to you free of charge. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at www.fasink.com.

Other questions

If you have other questions, feel free to contact us here